About The Loughborough

About the Loughborough

As a mutual business we are owned by our Members, no shareholders or dividends to pay, so we make every decision by putting our Members interest first. A copy of the rules of the Society can be obtained by emailing us on enquiries@theloughborough.co.uk or call or visit one of our branches.

Read ‘our philosophy’; look at our financial performance and our community section to understand how strong the Society is and that we are engaged in our local communities across the East Midlands.

The Society remains proud of its origins, starting in 1867 by local businessmen. Over 140 years the Society has changed a lot. However, generations of staff and managers have put Members and customers first which is why we are still here today.

Putting members first

One difference you will notice from larger financial service businesses is that we encourage Members feedback and we actively seek their views. Twice a year the Directors set up road show events (member forums) to hear at first hand from members and provide insight as to developments at the Society and in our key market places. This is in addition to the AGM which is a formal event where members meet the entire board and have the opportunity to ask questions regarding the Society’s business.

The Society is proud of the service it offers and we have a Customer Service Charter which sets out how we see service and our commitment to excellence. Please click here to see the Customer Service Charter.

It doesn’t matter whether you have a large savings balance or small or a first time buyer or moving to us with a re-mortgage we want you to have the same great service.