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Mortgages Services and Arrears Manager

Mortgages Services and Arrears Manager

Full-time role – Head Office and remote working

The Society has undertaken a re-organisation and created this new role.  Reporting to the Head of Mortgage Services this role forms a key part, delivering customer facing services to our mortgage members.  You will have direct responsibility for the centrally based mortgage services and arrears team.

Key Skills & Experience

You will need to have experience of managing mortgage administration activities from immediate post completion through to redemption.  This includes understanding the legal charge processes. 

Experience of mortgage collections including management of direct debits, litigation and repossession is essential for this role.  The role includes the maintenance of procedures relevant to the activities of the team.  Having a good eye for detail and team management are other key success factors as the accuracy of customer records is a key performance metric.

It would be advantageous if your experience also included exposure to mortgage origination systems and customer facing applications on the web. 

You will be responsible for managing the newly formed team, assisting them with their development and management towards collective targets.  You will need to be able to work effectively with colleagues in other parts of the business. 

To apply, please send your CV with a brief covering letter to

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Mortgage Services and Arrears Manager