What our customers say

At The Loughborough, you’re much more than a customer - you’re a member and an individual.

The individual approach we take to each and every customer makes us genuinely different. But you don’t have to take our word for it…. here’s what our customers say about us.

I was completely at a loss as to where to go and what mortgage options were available to me. The Adviser was fantastic identifying exactly what was right for me. I had help completing the paperwork, I was given all the information I needed and my expectations were managed really well. Thank you for the first class service and advice.
Mr O, Newark
When I approached The Loughborough I was very anxious about getting a mortgage because I was unsure if our individual circumstances would allow us to secure a mortgage offer. When I spoke to the adviser my anxieties were eased and I was knowledgeably advised. I was kept up to date throughout the mortgage application process. Now I have my perfect home. I am already recommending The Loughborough to friends and family.
Cassie, Canterbury
The staff are lovely, very friendly, always smiling and making conversation with you. I'm very happy that I chose the Loughborough Building Society in Long Eaton. Keep up the good work.
Miss M, Nottingham
As far as I'm concerned, Loughborough Building Society is the best financial institution in Derby. The staff are extremely helpful and welcoming and the service is wonderful - they are always ready to help in any way. I recommend them to all my friends and family.
Miss D, Derbyshire
I would highly recommend Loughborough Building Society. I’ve loved the experience of picking up the phone and speaking to someone who knows the history of my application and not having multiple choice phone options and hours of holding. I’m a very happy customer. Thanks and keep up the good work.
Jackie, Cambridgeshire
I was looking for a mortgage and The Loughborough was recommended to me by my IFA. I have to say that the whole process was beyond my expectations. They were professional, thorough, extremely informative and very speedy. My adviser was so reassuring and always there for me. Overall I was left feeling safe and well informed. I’ve already recommended the Society to others and will do again.
Mr D, Newton Abbot
The service is excellent and feels very personal - this is something that I feel is missing from 99% of financial institutions these days.
Michael & Sarah, Shrewsbury
It’s great dealing with people who value customer service and whoever I speak with, be it people in branch or over the phone, they’re always approachable and willing to help. It’s a fairly simple approach to doing business that seems to be lost elsewhere. I’ve always recommended The Loughborough to friends and family and will continue to do so.
Mr Simpson
I was incredibly frustrated when my lender’s credit scoring system rejected me for a new mortgage because I’m self-employed, but then I heard that The Loughborough would take a more personal and individual view and I was delighted to find that they did. It was a pleasure to be treated as a person not just another mortgage application form, which had been my experience up until then. I wouldn’t hesitate to recommend Loughborough Building Society and its fantastic staff to anyone.
Mrs B, Nottingham
Thank you for all your help and advice, the mortgage adviser was a superstar.
Mr & Mrs H, Nottingham.
Thanks for all your support throughout the self-build process, we are looking forward to a lovely Christmas in our new home. I’d love to come in and share my experiences with you and see if there's anything I can pass on to help future customers as a thank you for all you've done for me and my family.
Mr C, Leics
The Loughborough provide a very helpful and professional service with good communication and are a pleasure to deal with.
Mr & Mrs Ellis, Drighlington
I particularly like the friendly and fast communication, especially in response to my questions.
Ian Roulstone, Loughborough
The member of staff I dealt with was an absolute pleasure and a huge credit to your company. They were exceptionally prompt in responding to all my emails and phone calls. Based on this service I would definitely recommend The Loughborough Building Society to others.
Mr & Mrs G, Leics
Thanks for all your help; it was really appreciated as I’m sure you didn’t have to go the extra miles for us that you did. We both really appreciate it and will definitely be coming back to you and recommending you.
Mr & Mrs N, Luton