Before making a payment, follow advice from https://www.takefive-stopfraud.org.uk/

STOP: Take a moment to stop and think before parting with your money or information. It could keep you safe.

CHALLENGE: Ask yourself, could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

• Do your research and be suspicious of any too-good-to-be-true offers or prices
• Remember, your bank, building society or the police will never ask you to transfer money to a safe account
• If you’re unsure or are suspicious, then talk to a trusted friend or family member before making your payment

PROTECT: Contact your bank or building society immediately if you think you’ve been scammed and report it to Action Fraud at actionfraud.police.uk or on 0330 123 2040.

When you are making a payment:

• Always follow any advice or warnings from your bank, building society or payment services provider.
• Your bank or building society might ask you extra questions about a payment.  This is to help keep you safe.
• Always answer these questions truthfully.  If someone is asking you to lie or telling you what to say to your bank or building society, then it’s very likely to be a scam.

It might take a little longer for a payment to leave your account.  This is so your bank or building society has time to do extra checks to keep you safe from fraud.

The post How to protect yourself from APP fraud appeared first on The Loughborough Building Society.

In addition, we’ll be updating the Savings Terms and Conditions that apply to your account to reflect these new rules.  You will receive notification of the new Terms and Conditions no later than 9 April 2025.

The post Will there be any changes to my account? appeared first on The Loughborough Building Society.

Who do I contact?

You can call us on 01509 631960 or pop into one of our branches.

What happens when I’ve submitted my claim?

The Society will investigate your APP fraud claim and let you know the outcome as quickly as possible.

Timescales for eligible claims: The Society aims to refund straight forward claims within five working days.  For more complex cases this may take up to 35 working days.

Is there anything else I need to do?

We may ask you for additional information about your claim, please make sure you respond to any requests.

You’ll also need to report the fraud to the police.

What are the timescales for submitting an APP fraud claim?

You should report any APP fraud as soon as you become aware you’ve been scammed.

You must submit your reimbursement claim within 13 months of the final payment made to the fraudster.

The post How to make an APP fraud claim appeared first on The Loughborough Building Society.

• Payments made before 7 October 2024
• APP fraud claims submitted more than 13 months after the final payment to the fraudster
• Payments made using cheques or cash
• Payments made to an account you control. For example, a nominated bank account.
• International payments, or payments to accounts held outside the UK
• Civil disputes
• Payments sent or received by credit unions, municipal banks and national savings banks
• If you have acted fraudulently or been grossly negligent
• Payments made for unlawful purposes

The post Exclusions from reimbursement appeared first on The Loughborough Building Society.

• The rules only cover payments made in the UK by CHAPS or Faster Payments
• You are eligible to claim if you are:
  • ­ An individual
  • ­ A microenterprise (employs fewer than 10 persons and has annual turnover of less than £2million)
  • ­ A charity (with income of less than £1million per year)
• You can only claim in respect of payments made on or after 7 October 2024
• Your reimbursement claim must be submitted within 13 months of the final payment made to the fraudster
• The maximum amount you can claim is £85,000
• A claim excess of £100 may apply
• Every claim will be assessed on a case by case basis
• Certain payments are excluded from the reimbursement rules (see ‘Exclusions from reimbursement’)

The post Reimbursement Rules appeared first on The Loughborough Building Society.

For more information please contact RSA by phone on 0345 3197070

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