Existing borrower

An unexpected circumstance could lead to you falling behind with your mortgage payments, this often leads to stress and worry that a lender will repossess your home.

Contrary to that belief, lenders will want to help you if you have a problem making mortgage payments and repossession is a last resort.

Therefore, its best that that you get in touch with your mortgage lender as soon as possible if you’re unable to make your monthly payments or experiencing financial difficulty.

For further support, The Building Societies Association has a practical guide to help those who can’t pay their mortgage.

If you’re struggling with debt, there are also a number of independent charities that help people get out of debt by offering free and impartial advice and work with you and your creditors to come to an agreement.

Debt charities include:

• Citizen’s Advice Bureau
• National Debtline
• StepChange

Yes, it may be possible.  However, your mortgage will need to fit certain criteria and your circumstances will need to be fully assessed before a decision can be made.

You must always advise us and obtain our written permission before you rent out your property.

Call us on 01509 631961 or email [email protected] and we’ll be happy to help. Alternatively, you can request a call back at a time convenient to you.

Yes, The Loughborough is committed to supporting the Armed Forces Covenant.

For more information please get in touch with one of our friendly Mortgage Advice Team by calling 01509 389282 or email [email protected]

Yes. In general it’s possible to change your direct debit to be paid on the day you prefer. You must still make a payment within the same month and generally before the 28th to ensure your payment reaches us in good time.  

Our collection dates range from the 1st to the 28th of the month.

To change your direct debit payment date, please get in touch with our Mortgage Admin Team on 01509 631961 or email  [email protected]

Yes. If you need to change the name/s on your mortgage, for example in the event of divorce, marriage or you have changed your name by deed poll, you’ll need to send a certified copy of your marriage certificate or a certified copy of the Deed Poll document or a certificated copy of your Decree Absolute to the Society and your account will be amended.

To change the name(s) on your mortgage account, please get in touch with our Mortgage Admin Team on 01509 631961 or email [email protected]

When your initial fixed or discounted rate is nearing the end of its term, as part of our commitment to provide our members with long term value, we’ll contact you to let you know about member exclusive product offers which will be available for you to switch to.  If you decide not to take up the offer of a new product, your rate will revert to our standard variable rate for the remaining mortgage term.

Depending on the mortgage product taken, there may be a product fee to pay.  If you wish, you can choose to add the fee to your mortgage account. 

For further information call our Mortgage Advice Team on 01509 389282 or email [email protected]. Alternatively, you can request a call back at a time convenient to you.

If you want to improve your home or raise money for other eligible reasons we’re here to help you.

Just call us on 01509 389282 to talk to one of our friendly Mortgage Advice Team. Alternatively you can email [email protected] or you can request a call back at a time convenient to you.

If you need to change the term of your mortgage, add or remove a borrower, change your repayment method or update us on any other changes please contact our to friendly Mortgage Advice Team on 01509 389282 or email [email protected]

If you need to remove or add a name from your mortgage you’ll need to contact the Mortgage Advice team on 01509 389282 or email [email protected].