The service is excellent and feels very personal - this is something that I feel is missing from 99% of financial institutions these days.

Thanks for all your help; it was really appreciated as I’m sure you didn’t have to go the extra miles for us that you did. We both really appreciate it and will definitely be coming back to you and recommending you.

It’s great dealing with people who value customer service and whoever I speak with, be it people in branch or over the phone, they’re always approachable and willing to help. It’s a fairly simple approach to doing business that seems to be lost elsewhere. I’ve always recommended The Loughborough to friends and family and will continue to do so.