General savings support

If we delegate any of our functions or responsibilities under this agreement to anyone else, we will satisfy ourselves that the person or organisation we delegate to will be competent to carry out those functions and responsibilities.

Charitable Assignment was set up in 2000 and means that for customers who joined the Society since it was introduced, any windfall payment in the event of demutualisation would be paid to the Charities Aid Foundation. Details can be found on Savings application forms.

You can find out if you have an account with The Loughborough or with any other bank or building society by using this free government service www.mylostaccount.org.uk

At the Loughborough we’re committed to providing our members with the best possible service.  However, we recognise that there may be occasions when you feel that we haven’t met your expectations.  Should you wish to make a complaint our guide has all the information you need.

We’ll only send you a statement of account annually if you don’t have a passbook recording the transactions on your savings account. 

Yes we do and you can find information about the scheme in the Financial Services Compensation Scheme Information Sheet here.

If you lose your passbook, you must contact the Society as soon as possible to inform us and we’ll register your passbook as lost/stolen. A warning will be placed on your account which prevents any withdrawals being made until a lost passbook form has been completed and you’re issued with a new passbook.