Power of attorney and bereavement

You must inform us of the death of an account holder by providing us with the original or a certified copy of the death certificate. You can either post this to us at:

Loughborough Building Society

56 Woodgate

Loughborough

Leicester

LE11 2TZ

Or hand it to one of the staff at your nearest branch or agency office.

Copies can be certified by a solicitor, banker, authorised financial intermediary, FCA regulated mortgage broker, accountant, teacher, doctor, minister of religion or postmaster/sub C post master.  The person undertaking the certification must be available for contact by the Society either by telephone or in writing.  Please ensure that the appropriate contact details are stated on the identification.

When certifying a document, the following wording must be used: “I certify that this is a true copy of the original”.

Upon notification of this, if the account is a sole account, it is suspended until the necessary Statutory Declaration/Grant of Probate is received. The account is then closed and the funds distributed accordingly.  In the case of joint accounts, the name of the deceased holder is removed from the account and it reverts to being a sole account.

We understand that registering the death of a loved one can be a difficult time and there’s a lot to do. There’s a useful service called Tell Us Once which lets you inform most government departments about the death all at the same time. 

For more information, please see our Bereavement Helpsheet.

A Lasting Power of Attorney or an Enduring Power of Attorney where the donor doesn’t have mental capacity, needs to be registered with the Office of the Public Guardian before we can register it on an account.  You can find more information about this here. 

Once the Power of Attorney has been set up it can be registered with us to open a new savings account or to start managing an existing one.  We’ll need to see the original Power of Attorney document or a certified copy.  

Photocopy documents can be certified by an appropriate person such as a solicitor, accountant, bank or building society official or other financial services approved person and sufficient information must be provided to enable us to contact that person. We’ll also need identification for the attorney/s.

More useful information on being a Power of Attorney can be found on our handy help sheet.

Visit us in branch or call us on 01509 631960 to discuss your individual needs, we’ll be happy to help.

You may also find this leaflet useful as it provides guidance on managing an account for someone else.