FAQs
Our full range of simple straightforward savings accounts designed to help you make the most of your money.
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My name has changed, how do I notify you?
You can download, print and complete a Change of Name Form and send it, together with identification* in your new name and evidence of the name change** to:
56 Woodgate, Loughborough, Leicestershire, LE11 2TZ, the completed form can also be sent via email to [email protected]
Alternatively, you can contact us on 01509 631960 or email [email protected] and we’ll be happy to send a form to you.
*We’ll require one of the items from List A in our Proving Your Identity leaflet
Copies of Marriage Certificates, Decree Absolutes, Deed Poll Certificates will be accepted ifif they’re certified by a solicitor, banker, authorised financial intermediary, FCA regulated mortgage broker, accountant, teacher, doctor, minister of religion or postmaster/sub C postmaster. The person undertaking the certification must be available for contact by the Society either by telephone or in writing. Please ensure that the appropriate contact details are stated on the identification.
When certifying a document, the following wording must be used: “I certify that this is a true copy of the original”.
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I’m moving house, how do I notify you?
You can download, print and complete a Change of Address Form and send it to:
56 Woodgate, Loughborough, Leicestershire, LE11 2TZ, the completed form can also be sent via email to [email protected].
Alternatively, you can contact us on 01509 631960 or email [email protected], and we’ll be happy to send a form to you.
Please note: We also require proof of your new address from List B in our Proving Your Identity leaflet
Forms
Forms to support you making changes to your savings account.
Change of name
(PDF, 64KB)
Change of address
(PDF, 52KB)
Change of contact details
(PDF, 52KB)
Change of withdrawal authority
(PDF, 52KB)
More savings support
General savings account questions
Fees and interest rates for savings accounts
Opening a savings account
Paying into a savings account
Updating your savings account
Withdrawing money and closing an account
Transferring an ISA in/out of the Society
Personal savings allowance
Power of attorney and bereavement
Society membership