Withdrawing money and closing an account

If you would like to close your account you can do this by visiting a branch/agency or by post.

• If you have a passbook we’ll need to see that.
• If you choose to close your account by post we’ll also need a signed letter from you confirming this.
• If you haven’t used your account for 3 years we may need to ask you for identification, you can find details of the types of ID we can accept here.

Cash is only available in branch/agency and subject to our daily limit of £500, withdrawals over £500 require 24 hours’ notice. For our members’ security, the maximum amount of cash that can be withdrawn on any one day is £2000.

Cheque withdrawals up to £99,999.99 can be done immediately, for £100,000 and above we’ll need 24 hours’ notice.

You can choose an Electronic Funds Transfer (CHAPS) however there is a charge for this option, you can find more details in our Savings Tariff of Charges.

You’ll be able to withdraw against a cheque after six working days. Saturdays and Sundays don’t count as working days.

You can withdraw up to £500 in cash per day or £99,999 by cheque per day from any of our branch or agency offices. Larger amounts of cash, up to £2,000, and cheques over £99,999 are available provided you give at least 24 hours’ notice.

The passbook must be produced at the time of the withdrawal and you can’t withdraw against a cheque receipt until 6 working days after the date of deposit.

You can make withdrawals in person at a branch using your passbook (withdrawals are not permitted without a passbook).

Requests for cheque withdrawals and CHAPs transfers can also be processed in Head Office. Please complete a Savings Withdrawal form and send this with your passbook.