We’re sorry that something hasn’t gone as expected. If you’d like to make a complaint, please complete the short form below. This helps us understand what’s happened and how we can put things right as quickly as possible.
We take all feedback seriously and handle every complaint fairly, thoroughly, and in line with the Financial Conduct Authority’s guidelines.
What to expect
Once we’ve received your complaint, we aim to respond by the end of the third working day. If this isn’t possible then we’ll write to you to acknowledge your complaint and aim to provide our final written response within one month. However, on occasion matters may need more detailed investigation and in such circumstances we’ll ensure that we keep you informed of progress.
Guidance
For advice on making a complaint, view our helpful guide.