What Information do we collect?
We collect personal information when you use enquiry services on this website and when you email us with your details. We collect information such as your name and contact details.
We will keep your information as long as it is required for our legitimate business purposes and for any retention period that we are legally required to meet.
How do we use and disclose your information?
We use personal information which is collected from our website as follows:
- To process requests and enquiries you make via this website
- For market and statistical research
- To track activity on our website and to improve the quality of our service
- To create an individual profile for you so that we can inform you of particular products or services that may be of interest to you. We may contact you by mail, e-mail, telephone or otherwise.
Who we share your data with
We do not share your personal information with other organisations for marketing purposes. However, we may occasionally pass information on to third-party organisations, with whom we have a commercial relationship, to conduct research, analysis, and marketing activities on our behalf. In addition, we sometimes use specialist companies to process data on our behalf, for example to print letters for mailing campaigns.
Your data may also be used for other purposes for which you give your specific permission, or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
Telephone calls and other communications with us may be monitored and/or recorded for quality and training purposes, and for your protection and security.
The personal information entered into this web site will be processed in accordance with the principles and requirements of the Data Protection Act 1998 (the “Act”). For the purposes of the Act Loughborough Building Society is the Data Controller in relation to any personal data you supply.
Under the Act you have the right to see and receive a copy of any personal information we may hold on you. This is known as a ‘Data Subject Access Request’. The Loughborough Society charges a fee of £10.00 for this service. To request a copy of the personal information we hold on you, please write to the Data Protection Officer, Loughborough Building Society 6 High Street, Loughborough, LE11 2QB.
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We endeavour to take all reasonable steps to protect your personal information. However we cannot guarantee the security of any data you disclose online. By submitting your information you accept the security risks of providing information online and you will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.