Privacy Policy

The Loughborough Building Society takes the privacy of our customers and website visitors very seriously. This Privacy Policy outlines how we will treat any personal information that you provide when you visit our website.

What Information do we collect?

We collect personal information when you use enquiry services on this website and when you email us with your details. We collect information such as your name and contact details.

We will keep your information as long as it is required for our legitimate business purposes and for any retention period that we are legally required to meet.

How do we use and disclose your information?

We use personal information which is collected from our website as follows:

  • To process requests and enquiries you make via this website
  • For market and statistical research
  • To track activity on our website and to improve the quality of our service
  • To create an individual profile for you so that we can inform you of particular products or services that may be of interest to you. We may contact you by mail, e-mail, telephone or otherwise.

Who we share your data with

We do not share your personal information with other organisations for marketing purposes.  However, we may occasionally pass information on to third-party organisations, with whom we have a commercial relationship, to conduct research, analysis, and marketing activities on our behalf.  In addition, we sometimes use specialist companies to process data on our behalf, for example to print letters for mailing campaigns.

Your data may also be used for other purposes for which you give your specific permission, or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.

Communications

Telephone calls and other communications with us may be monitored and/or recorded for quality and training purposes, and for your protection and security.

Data Protection

The personal information entered into this web site will be processed in accordance with the principles and requirements of the Data Protection Act 1998 (the “Act”).   For the purposes of the Act Loughborough Building Society is the Data Controller in relation to any personal data you supply.

Under the Act you have the right to see and receive a copy of any personal information we may hold on you.  This is known as a ‘Data Subject Access Request’. The Loughborough Society charges a fee of £10.00 for this service.  To request a copy of the personal information we hold on you, please write to the Data Protection Officer, Loughborough Building Society 6 High Street, Loughborough, LE11 2QB.

Cookies

Like many other website operators we use standard technology called "cookies" on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. The Society's website uses cookies to make a record of your visit (for example the pages viewed) and to improve its performance and enhance your user experience.  This information is only used for system administration purposes and to provide statistics for evaluating use of the website.

You may opt out of receiving cookies by setting your browser to not accept any cookies.  To find out how to delete cookies visit www.aboutcookies.org.

By continuing with an enquiry you will be consenting to the use of cookies as explained.  

Security

We endeavour to take all reasonable steps to protect your personal information. However we cannot guarantee the security of any data you disclose online. By submitting your information you accept the security risks of providing information online and you will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Other websites

This website may contain links to other websites. This privacy policy only applies to our website. We are not responsible for the data policies or procedures or the content of these linked web sites, so when you link to other websites you should read their own privacy notices.