Easter Egg Donations:

To spread some Easter cheer, our Head Office and branches collected over 60 Easter eggs and donated them to the Beaumanor Care Home in Loughborough and Bankwood Care Home in Derby, ensuring each resident received a treat over the holiday weekend.

Both care homes expressed heartfelt gratitude for our donations. A huge thank you to everyone who contributed!

The Great Society Bake Off

The Great Society Bake Off made a triumphant return for its second year, with our very own Paul Hollywood, aka Chief Executive Gary Brebner, judging the star bakes. We saw some fabulous entries, including the winning lemon curd cake that stole the show!

A big well done to all our bakers who dedicated their time and efforts to produce some fantastic cakes.

All sales proceeds from these cakes will be added to our collection pot for our Corporate Charity, Rainbows Hospice.

Easter Colouring In Competition

Our branches hosted an Easter colouring competition, inviting children to colour in Easter eggs. We received some egg-straordinary entries from talented participants, with the best entries all receiving an Easter egg as a prize.

Finally, our branches also hosted Easter-themed raffles, with proceeds going to Rainbows Hospice. Thank you to everyone who donated!

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The exhibition explores the history of this local library service throughout the 20th century and beyond.

This exhibition will be on display at Loughborough Library from May 9th until June 28th 2025, and it is free entry during the Library’s staffed hours.

For information on Loughborough Library including its opening hours visit: https://www.leicestershire.gov.uk/leisure-and-community/libraries/find-a-library/loughborough-library

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What is changing?

We’re adding two new conditions. These relate to Authorised Push Payment (APP) Fraud and Confirmation of Payee (CoP). Both these elements of banking regulation are already in place.

The updated Savings Terms and Conditions can be found here.

Authorised Push Payment (APP) Fraud

With effect from 7 October 2024 new rules were introduced by the Payment Systems Regulator (PSR) to protect consumers who are subject to APP Fraud.  These rules make it easier for eligible victims of APP fraud to claim a refund, by introducing mandatory reimbursement, and ensure that victims receive consistent levels of protection. We’ve included details related to your rights and eligibility.

Click here for further information on Authorised Push Payment (APP) Fraud.

Confirmation of Payee

We use Confirmation of Payee (CoP) to help protect against fraud and make sure payments go the right person and the details provided match the intended recipient. CoP checks whether the recipient’s name matches the account details. The changes highlight how CoP works.

Click here for further information on Confirmation of Payee.

For further information please get in touch with our savings team on 01509 631960 or email [email protected]

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Welcome to the Winter 2024/25 edition of your member magazine.

In this edition of your magazine, you’ll find Gary Brebner’s summary of our annual results for 2023/24, information on the Society’s new corporate charity, and the latest news and events

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The Loughborough Building Society is delighted to announce its partnership with Rainbows Hospice for Children and Young People as our new corporate charity. This exciting collaboration marks a renewed commitment to supporting the vital work that helps make a difference in the lives of families across the region.

Rainbows, based in Loughborough, provides specialist support to babies, children and young people with life-limiting and life-threatening conditions. The hospice also extends its care to families, offering emotional and practical support during some of the most challenging times.

At The Loughborough Building Society, we take pride in being part of the local community and our partnership with Rainbows reflects our dedication to giving back, Over the coming year our team will be involved in a range of fundraising activities and volunteering initiatives to support the charity’s essential services.

Lisa Burns-Kent, Head of Marketing and Business Development at The Loughborough Building Society, said: “I am thrilled to announce our new partnership with Rainbows, a charity that provides vital support to children, young people and babies. This collaboration reflects our commitment to making a positive difference in the community. I’m excited about the opportunities ahead to work together and help bring care, and support to those who need it most.”

Kate Golding, Head of Relationship Fundraising at Rainbows, said: “We are thrilled that the Loughborough Building Society has chosen us as their charity partner. We rely on our supporters to help us to continue providing care and support to hundreds of babies, children and young people at our hospice, in hospital and at home. We look forward to an exciting year ahead.”

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In this bulletin, you’ll find an update from Chief Executive Gary Brebner on the latest activities at your Society and the latest news and events including the official opening of our new head office and member panel visit.

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Macmillan Coffee Mornings encourages individuals and organisations to gather for a coffee break while raising funds to provide much-needed support for people affected by cancer.

Loughborough employees channelled their inner Paul Hollywood and baked a variety of cakes, scones and pastries for colleagues to purchase.

Our Community Team also hosted a coffee bar, serving drinks to go with the cakes from espressos to Earl Grey tea.

Money raised from the coffee and cakes will go to Macmillan to aid cancer care, research, and patient support services.

We’re delighted to announce that we raised raised £363.00 with the Society rounding up to £500.

For more information and to see how you can help support Macmillan visit https://www.macmillan.org.uk/

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Our Living Wage commitment will see everyone working at the Society receive a minimum hourly wage of £12 in the UK, higher than the government minimum for over 21s, which currently stands at £11.44 per hour.

The Loughborough is based in the East Midlands, a region where over 15.7% of workers earn less than they need to get by, with over 299,000 jobs paying less than the real Living Wage. Despite this, the Society has committed to pay the real Living Wage and deliver a fair day’s pay for a hard day’s work.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 460,000 people and put £3 billion extra into the pockets of low paid workers.

Tina Patel, HR Manager, The Loughborough Building Society said; “We’re committed to valuing our employees and ensuring their contributions are fairly rewarded. Becoming a Living Wage accredited employer reflects our dedication to offering a wage that supports the real cost of living, helping our people thrive both personally and professionally. This decision aligns with our goal of being an ‘employer of choice’ and reinforces our commitment to the wellbeing and financial security of our people.”

Katherine Chapman, Director, Living Wage Foundation said: “We’re delighted that Loughborough Building Society has joined the movement of over 14,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.

“They join thousands of small businesses, as well as household names such as Burberry, Barclays, Everton Football Club and many more. These businesses recognise that paying the real Living Wage is the mark of a responsible employer and they, like The Loughborough, believe that a hard day’s work deserves a fair day’s pay.”

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We’re still in the centre of Loughborough, as It was really important to us to maintain the long-standing connection between the town and the Society. 

Our new Address is

Loughborough Building Society Head Office

56 Woodgate

Loughborough

Leicestershire

LE11 2TZ

Our phone numbers and email addresses will remain the same.

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We strive to provide products and services that best suit our member’s needs, to deliver the best customer experience and to ensure that the information that we present is clear and supports our members to help make informed decisions.

If you’ve recently visited a branch or contacted us, we’d love to hear about your experience, you may be asked if you’d be happy to leave us a review when receiving information through the post from us.

You can leave us a review on Smart Money People’s website (see link below), where you’ll find a dedicated page for The Loughborough Building Society.

Your feedback will be invaluable to us in making your Society even better for you, and that we’re providing an excellent experience to you, our members.

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The FairLife Mark represents a new fair-trading initiative for the finance industry. It recognises companies that price honestly and trade fairly with their customers. This will ultimately help you choose what you need with confidence, by making products better and easier to understand.  Revenue raised by the charity funds financial education in schools, giving children the knowledge they need to make good financial decisions throughout their lives.

Gary Brebner, CEO Loughborough Building Society says: “We’re proud to work with the FairLife Charity and to have been awarded the FairLife Mark for our mortgage and savings products.  At The Loughborough, we’re committed to fair standards and the provision of products and services which enable our members to reach their financial objectives”.

Stuart Phillips of the FairLife Charity commented “There is a growing public appetite for a fairer society and leading firms are responding. Ethical behaviours are driving consumer purchasing and the FairLife Mark is a simple way for companies to highlight their commitment to fair standards.

The Mark highlights companies that put their customers first – following the spirit of the law not just the letter. We are thrilled to partner with Loughborough Building Society and that they’ll be displaying the FairLife Mark online and in branches.”

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After months of hard work, our new branch, located at The Nook in Anstey, north of Leicester, officially opened on Wednesday 20^th July 2022.

The grand opening was also attended by, local Councillors Deborah Taylor, David Snartt and Paul Baines, together with a host of local businesses and individuals. Those attending enjoyed a guided tour of the new branch and delicious refreshments courtesy of the Nook Corner Café, which is situated just next door.

Senior Customer Service Adviser Katie, and the other members of the Anstey branch team, also handed out goody bags to those attending to celebrate the opening.

The highlight of the event was the official ribbon cutting, with Charnwood Borough Council’s Deputy Mayor, Margaret Smidowicz, doing the honours. She also welcomed The Loughborough to the community and thanked the Society for staying true to the ideals of the small group of business men who, in 1867, made the decision to provide financial support to the people of Loughborough and District to buy their own homes and save for the future.

The Society’s Head of Branches and Savings, Tracy Blake, said, “It was a lovely afternoon and I’m delighted with the local support we’ve received. People are extremely positive about us joining the Anstey community, especially the fact that they can visit us and speak to a friendly face”.

Our grateful thanks go to all those who supported the opening event.

Katie and our Anstey team look forward to welcoming you to the new branch soon.

Visit our Anstey page for more information including contact details and opening hours.

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While some Banks and Building Societies are closing branches and shortening opening hours, we’re reaffirming our commitment to having a branch presence on local high streets by opening a new location.

After weeks of refurbishment, the fresh new Loughborough Building Society branch opened to the public on 6^th June 2022 with our Head of Branches and Savings Tracy, Anstey’s Senior Customer Service Advisor Katie, and the Anstey team welcoming members to the new location.

Our new branch is located in the former Nationwide building at The Nook in the centre of Anstey and will help ensure that members and residents in the local area get access to cash and other vital services that The Loughborough provides.

Katie and our Anstey team look forward to welcoming you to the new branch soon.

Visit our Anstey page for more information including contact details and opening hours.

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