What to do when someone dies
Dealing with the financial affairs of a loved one you’ve recently lost is never easy, we’re here to help and support you every step of the way during this difficult time.
Letting us know
Once you’re ready to let us know, we’ll make the process of closing the accounts as smooth as possible.
How to get in touch
By phone on 01509 631960
By posting to our Head Office at Loughborough Building Society, 6 High Street, Loughborough, Leicestershire, LE11 2QB
How to close an account
You must inform us of the death of an account holder by providing us with the original or a certified copy of the death certificate. You can either post this to us at:
Loughborough Building Society
6 High Street
Copies can be certified by a UK lawyer, banker, authorised financial intermediary, FCA regulated mortgage broker, accountant, teacher, doctor, minister of religion or postmaster/sub C postmaster. The person undertaking the certification must be available for contact by the Society either by telephone or in writing. Please ensure that the appropriate contact details are stated on the identification.
When certifying a document, the following wording must be used: “I certify that this is a true copy of the original”.
Upon notification of this, if the account is a sole account, it is suspended until the necessary Statutory Declaration/Grant of Probate is received. The account is then closed, and the funds distributed accordingly.
In the case of joint accounts, the name of the deceased holder is removed from the account and it reverts to being a sole account.
For further support with closing a loved one’s account, please get in touch with our customer services team on 01509 631960
For more information and advice visit:
The Citizen Advice Bureau at https://www.citizensadvice.org.uk/family/death-and-wills/dealing-with-the-financial-affairs-of-someone-who-has-died/
The British Bankers Association’s guide on ‘Helping you deal with a deceased person’s account’