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Bereavement Support

What to do when someone dies

Dealing with the financial affairs of a loved one you’ve recently lost is never easy, we’re here to help and support you every step of the way during this difficult time.

Letting us know

Once you’re ready to let us know, we’ll make the process of closing the accounts as smooth as possible.

How to get in touch

By phone on 01509 631960

By visiting your nearest branch or agency

By posting to our Head Office at Loughborough Building Society, 6 High Street, Loughborough, Leicestershire, LE11 2QB

How to close an account

You must inform us of the death of an account holder by providing us with the original or a certified copy of the death certificate. You can either post this to us at:

Loughborough Building Society
6 High Street
LE11 2QB

Or hand it to one of the staff at your nearest branch or agency office.

Copies can be certified by a UK lawyer, banker, authorised financial intermediary, FCA regulated mortgage broker, accountant, teacher, doctor, minister of religion or postmaster/sub C postmaster.  The person undertaking the certification must be available for contact by the Society either by telephone or in writing.  Please ensure that the appropriate contact details are stated on the identification.

When certifying a document, the following wording must be used: “I certify that this is a true copy of the original”.

Upon notification of this, if the account is a sole account, it is suspended until the necessary Statutory Declaration/Grant of Probate is received. The account is then closed, and the funds distributed accordingly.

In the case of joint accounts, the name of the deceased holder is removed from the account and it reverts to being a sole account.

For further support with closing a loved one’s account, please get in touch with our savings team on 01509 631960

Our Deceased Account Help Sheet also has useful information on what you’ll need when closing a loved one’s account with The Loughborough

For more information and advice visit:

The Citizen Advice Bureau at

The Bereavement Advice Centre at

The British Bankers Association’s guide on ‘Helping you deal with a deceased person’s account’

For Emotional and Mental Health Support

If you require support with emotional and mental health following a bereavement the following organisations can help:

Samaritans: A confidential service available for anyone in any type of emotional distress

Cruse Bereavement Care: Gives you the opportunity to understand and cope with grief and provide support to other bereaved people