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Accessing our services

The Loughborough is committed to helping all our customers access our branches and services.

As part of this commitment, all of our branches have a customer care kit which provides tools to support our customers with sight and manual dexterity issues to complete transactions.

Each branch has the following tools in their Customer Care Kits.

Magnifiers: There are various magnifiers to help people with visibility issues enlarge small print.

Pen Grips: We have pen grips to help people with arthritis to hold pens, these grips can be removed and used on any suitable pens. We also have pens designed specially to help those with Parkinson’s.

Templates: Our branches also have signature templates to help those with vision impairments sign documents in the correct place. 

In addition to our customer care kits, our branches provide the following to help our customers access our services.


We can provide correspondence and literature in alternative formats such as large print and braille.

Induction Loops

Each of our branches has a counter with an induction loop to help customers who are hearing or speech impaired.

Private meeting rooms

We can arrange for you to talk to a member of our branch team in a private room. It’s a good idea to call your local branch ahead of time, so we can make sure there’s one available.

We’re here to help.

Please inform one of our branch team if you require one of these aids or any other additional support when visiting one of our branches.

If you need some extra support please speak to one of the branch team, call us on 01509 610707 or email [email protected]