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Support Centre

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How do I find out if I have an account with the Society?

See if you have an existing account with the Loughborough here.

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Accessing our services

Information on how you can access our branches and services

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Mortgage Charter – Concerns about meeting your Mortgage costs

Advice and support for those who are concerned about paying their mortgage

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The different types of scams to look out for

Information on the various types of scams that criminals use.

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Cost of Living Crisis scams

The current cost of living scams that fraudsters are using and how you can avoid them

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Protecting yourself and your personal data

Useful information and advice to help you protect yourself and your personal data

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Challenging times and the cost of living

Useful information and support for those going through challenging times

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Planning to build your own home

Help and advice for those planning on building their own home

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Protecting yourself from Impersonation Scams

Advice on how to protect yourself from Impersonation Scams

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First Time Buyer FAQ’s

Your First Time Buyer questions answered

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Family Buy to Let FAQ’s

Your Family Buy to Let questions answered

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Family Deposit FAQ’s

Your Family Assist questions answered

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Joint Borrower Sole Proprietor FAQ’s

Your Joint Borrower Sole Proprietor questions answered

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Self Employed Mortgages Support Guide

View our support guide for Self Employed Mortgages here

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Useful Savings Documents

View our useful savings documents including change of name, change of address and lost passbook forms here

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