Branches & Savings Customer Service Assistant
Full Time -Temporary 9 Months Fixed Term Contract
Company Background
For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.
What are we looking for?
We are seeking a confident and customer-focused individual to join our Branches and Savings Team the successful candidate should be able to be flexible to work in our Branch Locations, based in Derby, Long Eaton, Loughborough and Anstey and be prepared to work also within our Head Office based in Loughborough Town Centre. This is to support customer demand; training will be provided.
About the role
To carry out customer account related administration, providing an efficient, effective, accurate and professional service to all internal and external customers whilst working compliantly with Society policies and procedure.
To be successful in this position, you will be a team player with a ‘can do’ attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology.
Full job description for the role can be found here.
Behaviours
At the Loughborough we recognise that how we behave directly impacts our members experience. We want people with a positive approach to our expected behaviours.
- Focus on Member – Exceeding the expectations of our internal and external customers.
- Focus on Society – Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
- Focus on Teamworking – Working together continuously and promoting co-operation to achieve our business objectives.
- Focus on Improvement – Continuously strive for innovative and better ways to deliver our business
- Focus on Self – Meet future challenges by building knowledge and experiences and acting as a role model for personal development
What you’ll love about us
- Equal opportunities employer.
- Flexible working – a great work / life balance with our flexible working scheme and Hybrid working patterns.
- Rest and relaxation – 25 days (part time pro-rota) holiday entitlement plus bank holidays
- Health benefits – Bupa, Help@Hand, Mental Health First Aiders, company sick pay scheme.
- Life Assurance – 4x salary death in service benefit.
- Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
How to apply
Send us your CV and tell us why this is the job for you to [email protected]
Closing date for applications is 18th June 2025