How to protect yourself from APP fraud

Criminals are experts at impersonating people, organisations, and the police.  They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.  Stop and think.  It could protect you and your money. Before making a payment, follow advice from https://www.takefive-stopfraud.org.uk/ STOP: Take a moment to stop and think before […]

Will there be any changes to my account?

Implementing these new rules may result in some changes to our processes and we might ask you extra questions about a payment.  This is to help keep you safe. In addition, we’ll be updating the Savings Terms and Conditions that apply to your account to reflect these new rules.  You will receive notification of the […]

How to make an APP fraud claim

If you think you’ve fallen victim to an APP fraud please contact us immediately. Who do I contact? You can call us on 01509 631960 or pop into one of our branches. What happens when I’ve submitted my claim? The Society will investigate your APP fraud claim and let you know the outcome as quickly […]

Exclusions from reimbursement

There are some circumstances where the rules do not apply and you will not be eligible to claim reimbursement.  These include:

Reimbursement Rules

From 7 October 2024 if you are victim to an APP Fraud then you may be eligible to claim a refund.

FAQ for policy holders affected by Royal & Sun Alliance’s (RSA) decision to no longer sell home insurance.

RSA – Personal Lines Exit Frequently Asked Questions

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